Frequently Asked Questions

Everything you need to know about our handcrafted jewelry and accessories.

How should I care for my crystal jewelry?

To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. We recommend wiping your jewelry with a soft microfiber cloth after each wear and storing it in the provided pouch.

What is your shipping policy?

We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.

Can I return or exchange my order?

Yes, we accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all packaging intact. Please note that custom-made pieces are final sale.

Are your crystals ethically sourced?

At The Crystal Company, we prioritize ethical sourcing. We work closely with suppliers who adhere to fair labor practices and sustainable mining methods to ensure every stone is responsibly obtained.

How do I know which size to order?

We provide a detailed Size Guide on every product page. For rings and bracelets, we recommend measuring your circumference with a string and comparing it to our measurement chart for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.